Privacy Policy

Effective Date: July 22, 2025

CRM Cove ("CoveCRM", "we", "us", or "our") respects your privacy. This policy explains how we collect, use, share, and protect your information when you use covecrm.com and related services.

1. Information We Collect

We may collect the following information:

  • Name, email address, company and account details.
  • Payment information (processed by our payment providers).
  • Lead and contact data you import or create (names, phone numbers, notes, tags, appointment history, etc.).
  • Usage data, log data, device information, and settings related to how you use CoveCRM.

2. Google User Data (Calendar)

CoveCRM offers an optional integration with Google Calendar. When you connect your Google account, we may access limited Google user data only as necessary to provide this feature:

  • Google Calendar: We use the calendar scope https://www.googleapis.com/auth/calendar to create, update, and read events on the calendars you select so that appointments booked in CoveCRM sync to your Google Calendar and vice versa.
  • Identity: We use basic identity scopes (email, profile, and openid) to authenticate you, link your CoveCRM account to your Google account, and display your account information.

Google user data obtained through this integration is used solely to provide CoveCRM functionality for your account (for example, calendar syncing). We do not sell Google user data, and we do not use Google user data to train generalized AI or machine learning models.

You can disconnect Google at any time from within CoveCRM (where available) or directly in your Google Account permissions. When you disconnect, we stop accessing your Google data going forward; events and records already stored in CoveCRM remain in your CoveCRM account unless you delete them.

3. How We Use Your Information

We use the information we collect to:

  • Provide and operate the CoveCRM platform and features.
  • Import and manage leads, contacts, conversations, and appointments.
  • Process payments and manage subscriptions.
  • Detect, prevent, and address technical or security issues.
  • Respond to your requests and provide customer support.
  • Improve and develop our products and services.

4. How We Share or Disclose Information

We do not sell or rent your personal data or Google user data. We may share limited data only in these situations:

  • Service providers: We use third parties such as Stripe (payments), Twilio (SMS/voice), Google (Calendar), hosting and analytics providers, and email services (e.g., Resend) to operate CoveCRM. These providers only receive the data needed to perform services on our behalf and are contractually obligated to protect it.
  • Legal requirements: We may disclose information if required by law, subpoena, or to protect our rights, users, or the public.
  • Business transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to this policy.
  • At your direction: We may share or export your data when you request it (for example, when you export leads, download reports, or connect third-party tools to your CoveCRM account).

5. Data Security

We implement reasonable technical and organizational measures— including encryption in transit, access controls, and audit logging—to protect your information. However, no platform can guarantee 100% security, and you are responsible for keeping your account credentials safe.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing.

To make a request, contact us at support@covecrm.com. We will verify your request and respond as required by applicable law (including GDPR in the EU/EEA and CCPA/CPRA in California).

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Effective Date" above. Your continued use of CoveCRM after changes become effective means you agree to the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

CoveCRM

Email: support@covecrm.com