Legal Center
Policies and business documentation for CoveCRM, operated by Vault Commerce Group LLC. Each document identifies its version and dates. Review any separately signed agreement for terms specific to your account.
Service terms
- Terms of Service — account, communications, AI and commercial terms.
- Acceptable Use & Communications Policy — lawful outreach and prohibited uses.
- Refund & Cancellation Policy — charges, trials, refunds and telecommunications resources.
- Affiliate Program Terms — referrals, compensation and promotion.
Privacy and collection
- Privacy Policy — data categories, purposes, recipients and requests.
- California & U.S. State Privacy Supplement — rights depending on applicable law.
- Notice at Collection — a summary of possible collection by activity.
- Cookie Policy — cookies, analytics, attribution and current control limitations.
Business customer documentation
- Data Processing Addendum — available for written incorporation into a customer agreement.
- Subprocessors & Integrations Register — supported providers, purposes and role distinctions.
Security and accessibility
Questions and requests
Privacy and account support: support@covecrm.com. Contracts, processing terms, IP complaints and other legal inquiries: legal@covecrm.com. You may use either address for a privacy request.
Customer-specific SMS notices are linked from the relevant opt-in form. Review the named sender and that form's disclosures before making a choice. Legal documents describe responsibilities and practices; they do not certify that every communication or customer workflow is compliant.